Quality Control & Customer Services

Call Recording

Every single outbound and inbound call made or received by Innzone is monitored and recorded using our sophisticated in-house software.

This provides an accurate and undisputed record of what was ordered, by whom and when. Any queries or disputes are therefore instantly resolved, live on the phone with the customer.

There are significant advantages to our advanced call-recording software:-

• Ensures client and supplier management - send calls to customers, suppliers or colleagues
• More effective scripts - verify and develop scripts by listening to real caller pitches and responses
• Efficient complaint handling – playing back the exact conversation to the customer enables any disputes to be rectified
• Improved employee security - reduces unsatisfactory calls, and/or mis-sales and thereby highlights any rogue staff in a swift manner.
• Robust information handling - customer's details can always be confirmed by simply referring back to the call.

Ultimately, this level of quality control has proven crucial in Innzone’s growth as a reliable, efficient and trustworthy organization – and demonstrates to all parties just how openly and honestly we run our business

After sales support

Innzone’s customer services department is second to none. Servicing and supporting over 10,000 customers is no easy task. The customer services team is headed and managed by the Managing Director himself, who likes to be the first to hear of and deal with any serious customer issues. By liaising with the man at the very top, customers always know that they are speaking with the right man and that action can be taken if and when it is necessary and in a speedy manner.

All queries aim to be resolved within 24 hours, and a recent survey amongst Innzone customers showed a 98.2% “complete customer satisfaction” positive result.